1. Overview

This Refund Policy applies to all paid subscriptions purchased on ConvoSparr, a product operated by Tarsonix Technologies. Payments are processed by Paddle.com Market Limited ("Paddle"), acting as Merchant of Record for all transactions.

By subscribing to a paid plan on ConvoSparr, you agree to the terms of this Refund Policy. Please read it carefully before completing your purchase.

2. Free Plan

The Free plan requires no payment and involves no financial transaction. This Refund Policy does not apply to Free plan users. Free plan practice credits (600 lifetime seconds) hold no monetary value and cannot be refunded, exchanged, or converted.

3. Pro Plan — No Refund Policy

All Pro subscription fees are strictly non-refundable.

Once a subscription payment is processed and your Pro plan is activated, no refund will be issued for that billing period. This applies under all circumstances, including but not limited to:

You did not use the Service during the billing period
You used only a portion of your monthly practice credits
You were dissatisfied with AI feedback or performance results
You decided to cancel your subscription mid-cycle
You forgot to cancel before the renewal date

Unused practice credits at the end of a billing period hold no monetary value and are not refundable. Credits do not roll over to the next period.

4. Cancellation vs. Refund

Cancellation and a refund are two separate actions:

Cancellation stops your subscription from renewing at the end of the current billing period. Your Pro access and remaining credits continue until the period ends. No money is returned.
Refund is a return of money already charged. Refunds are only granted in the limited exception cases described in Section 5.

You can cancel your subscription at any time from Settings → Plan & Upgrade within the app, or by emailing hello@convosparr.com.

5. Exceptions

Refunds are only considered in the following two circumstances:

a) Billing Error — Accidental or Duplicate Charge

If you were charged more than once for the same subscription period, or if a charge was applied in error due to a technical fault on our part or Paddle's part, you may request a refund for the erroneous charge.

You must report the billing error within 30 days of the charge date
Contact us at hello@convosparr.com with the subject line "Billing Error — [your registered email]"
Include: your registered account email, the charge date, the amount charged, and a description of the error
We will investigate and respond within 5 business days. If the error is confirmed, a refund will be processed within 10 business days

b) Legally Mandated Refund

Where applicable law grants you a refund right that cannot be contractually waived — for example, the EU/EEA statutory cooling-off period for digital services — we will honour that right as required by law.

Important for EU/EEA users: When you subscribe and immediately access the Service, you may be asked to expressly acknowledge that you are waiving your 14-day cooling-off right in exchange for immediate access. This acknowledgment is handled at checkout via Paddle. If you did not receive immediate access, please contact us within 14 days of purchase.

6. How to Request a Refund

All refund requests must be submitted by email. We do not accept refund requests through any other channel.

Email: hello@convosparr.com
Subject line: "Refund Request — [your registered email]"
Include: registered account email address, subscription start date, charge date and amount, and the reason for your request

We will review your request and respond within 5 business days. If your refund is approved, it will be returned to your original payment method via Paddle. The time for the funds to appear in your account depends on your bank or card issuer — typically 5 to 10 business days after approval.

Submitting a refund request does not guarantee approval. Requests that do not meet the exception criteria in Section 5 will be declined.

7. Changes to This Policy

We may update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after any changes constitutes acceptance of the revised policy.

8. Contact Us

For any questions about this Refund Policy, please contact us at:

Company: Tarsonix Technologies

Product: ConvoSparr

Email: hello@convosparr.com